You've been going about your business happily when some asshat says something ugly to you.
You didn't do anything to deserve their nastiness — or maybe you did something unknowingly that lit their fuse.
Either way, their sheer hatefulness feels like a slap in the face.
Why did they need to be so downright mean?
Dealing with mean people is hard enough when you’ve got a fresh supply of energy for the day.
When your energy is low, it gets harder not to react or do the things that come to mind.
And reacting to mean people usually make the situation worse.
So, what makes people so mean and rude, and how do you deal with that kind of behavior?